We understand and appreciate that when you are buying Clabane products, you are making a huge investment in your skin health. However, if a product doesn’t work out, we have created what we hope is a return policy that strikes the right balance between flexible and sensible.
To return a product, please send an email to care@clabane.com, call or WhatsApp us on: +256-750748747 to notify us of your intent to return a product(s). Please include your name, the product(s) you plan to return, and the reason for the return. We will refund all qualifying returns within 14 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error.
We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at care@clabane.com or call/WhatsApp us on: +256-750748747 in the event you receive damaged or incorrect products.
Items that qualify for our 14-day return policy:
- Unused Clabane products within 14 days of purchase
For all returns we receive that exceed the 14-day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at care@clabane.com before returning product for a refund, to make sure you are eligible. All products can be returned to the following address:
Clabane Skincare
Plot 3A2 & 3A3
Sports Lane
Forest Mall
1ST FLOOR, Room 049
Kampala, Uganda
